 "Where the best communications saves you the most money!" |
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| Maintenance Agreements C.A.R.A. Contracts Time & Materials Lloyd's has a labor service plan to suit your companies specific communications needs! |
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Maintenance Agreement |
The Maintenance Agreement is the ultimate in service protection. Customers pay a fixed fee dependent on the quantity and type of equipment(s) covered. Billing for this fee is customized to each customer and may be done monthly, quarterly or annually. Service is available not only during the normal working hours of Monday through Friday, but also available after-hours and holiday weekends for an additional nominal fee. Our Maintenance customers are given top priority when service calls are scheduled and services are tailored to each customers individual needs. |
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C.A.R.A. Contract |
C.A.R.A. contract customers pay a retainer such as a Maintenance Agreement customers. Services are provided according to the terms of the agreement and are customer specific. Repairs are cost against the payments until the end of the agreement term. At a specific time, the contract is reviewed for UNDERAGE or OVERAGE. UNDERAGE contracts may use accumulated credit for the purchase of additional service or equipment, where as contracts that have an OVERAGE will be billed for the dollar difference. | |
Time and Materials |
Time and Material customers are on a per incident basis for repairs. Service is available from Monday through Friday during normal working hours. Customers are charged for hours worked and travel portal to portal (from our shop to your location and the return trip), parts and applicable parts shipping/handling charges. Customers also have the option of scheduling in-shop service or dropping off equipment at their nearest Field Service Facility. | |